A day for me...
Review and Analyze historical and perceived performance, create recommendation...
Touchbase with Team Leaders. Do regular coaching and TL dashboard read out
Attend meetings if necessary..
Mingle with agents and Team Leads to ease up their tiring day =)
PinoyCallCenter.com
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Your typical day as a call center manager..
15 posts
• Page 2 of 2 • 1, 2
Re: Your typical day as a call center manager..
by biohazardjam » Wed Oct 08, 2008 7:08 am
Excellence is not my aim... It's my Standard!
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biohazardjam - Bum
- Posts: 79
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- Location: Philippines
- Gender: Male
- Company: Convergys Philippines
Re: Your typical day as a call center manager..
by Tundra » Fri Oct 10, 2008 9:02 pm
client meeting, staffing, isip isip ng kung ano ano
Visit my comics, Callwork: A Call Center Life at http://callwork.tk
Follow me on twitter at http://twitter.com/callwork
Follow me on twitter at http://twitter.com/callwork
- Tundra
- Bum
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- Location: Alabang
- Gender: Female
- Company: genpact
Re: Your typical day as a call center manager..
by chizcake » Thu Dec 25, 2008 1:44 am
employee sat, company profitability and Customer sat heheh
ALL TIME FAVORITE!!!!!-
chizcake - Trainee
- Posts: 1249
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- Location: San Mateo / Montalban Rizal, Sampaloc manila
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- Company: SITEL
Re: Your typical day as a call center manager..
by jNs888 » Thu Feb 12, 2009 11:34 am
updated all trackers
coaching with TLs
MBWA and check attendance
check emails and reply to urgent and important emails
coaching with TLs
MBWA and check attendance
check emails and reply to urgent and important emails
EK Elites
Honda Club Philippines http://s3.zetaboards.com/HCP/index/
Honda Club Philippines http://s3.zetaboards.com/HCP/index/
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jNs888 - Bum
- Posts: 13
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- Gender: Male
- Company: eTelecare
Re: Your typical day as a call center manager..
by chizcake » Sun May 10, 2009 6:21 am
email important vs urgent!
trackers!
attendance
Service Level
Queue Management
Client Escalations
at marami pang iba.....,....
trackers!
attendance
Service Level
Queue Management
Client Escalations
at marami pang iba.....,....
ALL TIME FAVORITE!!!!!-
chizcake - Trainee
- Posts: 1249
- Joined: Tue Feb 19, 2008 2:39 am
- Location: San Mateo / Montalban Rizal, Sampaloc manila
- Gender: Male
- Company: SITEL
15 posts
• Page 2 of 2 • 1, 2
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